One can only imagine how many times mechanics have had discussions with customers that unfolded in the same manner. You have a car and you know it needs repaired or serviced, but that’s about all you know. It helps to have a skilled and honest auto mechanic who can answer questions about your vehicle. Building a relationship with him or her can save you time and money, and from becoming frustrated when dealing with car maintenance or repairs. Be confident when asking your mechanic questions or voicing concerns about your vehicle. Communication is the key. And it’s helpful to understand the basics about your car…and that it doesn’t have a gonkquelator…so you are able to speak intelligently about what could be going on under the hood. If you do some basic legwork via an online search or even by browsing your vehicle’s user manual, you will be able to describe what’s going on to the mechanic much more succinctly.
Keeping an auto maintenance log with questions and concerns about your car's performance to discuss with your mechanic could be helpful in diagnosing an issue. Take a few notes when your car isn't running correctly. Include when it started happening, the conditions of the road and any abnormalities you noticed like noises or odors. These details can help the mechanic determine the cause of a malfunction.
Ask questions in a confident manner and remember that you are the customer. Be direct and keep the conversation to the point. After asking a question, listen for the entire answer. Ask to be shown parts or systems being referenced to on your car. This may help you to better understand the repair. It can also bring you and your mechanic to the same level in terms of communication.
Whiteside’s service professionals will guide you through vehicle repairs and maintenance, helping you to feel more at ease as you take care of your vehicle. Contact our service department today for an appointment.